Job title: Key Account Manager
Job type: Permanent
Emp type: Full-time
Industry: BPO & Call Centre and Customer Service
Skills: Call Centre QA Projects
Salary type: Annual
Salary: negotiable
Location: Dubai, AE
Job published: 09-09-2021
Job ID: 40778

Job Description

The client is looking to hire a professional with excellent customer support and team management experience in a call center environment.

Responsibilities : 

  • To directly solve or assist call center agent in solving complex inquiries of the customers
  • To supervise the call center team remotely and align on progress and issues handled on a daily basis
  • To liaise with external stakeholders to obtain information needed to respond to customers within 48 hours
  • To ensure overall quality control of the customer support process

Additional Responsibilities : 

Provide feedback to call center agents

Liaise with external stakeholders

Regularly updates the client on the progress

Requirement :

• 4+ years of experience in relevant areas of expertise

• Previous experience in customer support and team management

• Excellent communication skills

• Ability to work remotely with people in an effective way

• Ability to use digital customer support platform

 

Contract Duration : 3 Months

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