Our client is into Ecommerce industry. They are now looking for a Quality Assurance Associate to join them.
Roles & Responsibilities:
- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well read on company policies and the website for FAQs or policy related answers.
- Immediate Joiners
- Age Limit – 32 years
- High school diploma or similar
- Min 1-year experience in Call Center