Job title: Call Center Agent
Job type: Permanent
Emp type: Full-time
Industry: Purchasing and Procurement
Skills: customer service quality assurance
Salary type: Monthly
Salary: negotiable
Location: Dubai, United Arab Emirates
Job published: 07-10-2021
Job ID: 41076

Job Description

Our client is into Ecommerce industry. They are now looking for a Quality Assurance Associate to join them.

 

Roles & Responsibilities:

  • Handle many inbound and outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues and provide solutions.
  • Upsell other products wherever possible.
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Also, be well read on company policies and the website for FAQs or policy related answers.

 

Preference:

  • Immediate Joiners
  • Age Limit – 32 years

 

Qualifications:

  • High school diploma or similar
  • Min 1-year experience in Call Center

 

Benefits:

  • Medical Insurance
  • Visa