Our client is one of the leading companies in the field of Technology and SaaS platform. They are now looking for a Technical Account Manager to join them.

 Roles & Responsibilities 

• Develop and nurture an in-depth understanding of the product suite offered to clients.
• Work with different internal and external teams and stakeholders to streamline merchant on boarding.
• Establish and sustain strong relationships with clients and strive towards enhancing their overall operational and business performance.
• Work closely with Customer Support to facilitate issue resolution, identify patterns in operational challenges and drive measures for issue reduction.
• Coordinate and engage with multiple stakeholders within the client’s organization (IT, Marketing, Operations, etc.) as well as client partners (POS, aggregators) to address operational and business requirements.
• Facilitate discussions and drive for adoption of client's feature requirements; analyze and collaborate with internal and external teams with the aim to enhance client’s experience with the products and services offered.
• Contribute towards the team's functional growth and efficiency by identifying areas to streamline internal processes, contributing towards documentation and nurturing knowledge sharing.

 Preference 

• Expected date to join – ASAP

 Qualifications: 

• Over 2 years prior experience in Customer Success/Account Management/Strategy or Relationship Management 

• Strong language proficiency in English. Fluency in Arabic is a must.
• Passion for delivering customer success, with a strong interest in taking ownership, advocating for clients, and delivering long term value.
• Strong interpersonal skills and ability to collaborate and communicate with various cross-functional teams to provide business and tech solutions.

Role: SAP PS / SAP IM Senior Consultant

Contract Duration:  6 months and extendable

Work Location: Dammam, Saudi Arabia

Start Date: 30 days’ notice only preferred

Salary & Benefits: (Negotiable based on the expertise)

Technologies and Skills Required: 

• SAP PM (Project System)/SAP IM (Investment Management)
• 7-10 years

Role: RPA Business Analyst

Contract Duration:  3 months and extendable

Work Location: Dubai, United Arab Emirates

Start Date: 30 days’ notice only preferred

Salary & Benefits: (Negotiable based on the expertise)

Important Note: Inside Country (1^st Preference)

Technologies and Skills Required: 

• Overall, 4-5 experience as Business/System Analyst with minimum 2-3 years in RPA domain.
• Work closely with development team to ensure requirements are accurately mapped and suitable for development.
• Good communication (verbal & written), ability to produce clear accurate documentation & stake holder management skills.
• Ongoing monitor of benefits realised as part of the delivery's and recommend optimisations to improve automation efficiencies.
• Experience of Requirements Capturing to support a Robotic Process Automation (RPA) implementation.
• Proven exposure to User Acceptance Test Management.
• Proven ability within Business Process Documentation / Re-Design.

Role: IDAM Consultant

Contract Duration:  12 months and extendable

Work Location: Riyadh, Saudi Arabia

Start Date: 30 days’ notice only preferred

Salary & Benefits: (Negotiable based on the expertise)

Important Note: Inside Country (1^st Preference)

Technologies and Skills Required: 

• Identity and Access Management (IDAM) Lead is responsible for the analysis, design, implementation, and maintenance of all layers of IDAM applications, including Authorization/Authentication, Identity Registry Management, Identity Governance, Privileged Account Management and Account Creation / Management / Provisioning in data repositories.
• A minimum of a bachelor’s degree and a strong interest in IT applications and operations.
• Minimum of 8-10 years professional experience in IT
• Must be able to effectively liaise with internal direct reports and senior management as well as external customers, clients, partners, and stakeholders.
• Must be a critical thinker, with strong problem-solving skills.
• Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals.

Role: Technical Lead

Contract Duration:  Permanent

Work Location: Dubai, United Arab Emirates

Start Date: 30 days’ notice only preferred

Salary & Benefits: (Negotiable based on the expertise)

Technologies and Skills Required: 

• React native and NodeJS are the main technologies used to build the product.
• Relevant & strong Tech Stacks
• Manages mid & senior level team members.
• AWS Serverless is good to have.
• Turborepo is good to have

Job Details:

Role: Digital Transformation Strategy Expert
Employment Type: Outsourced, 12 months & extendable
Work Location: Riyadh, KSA
Start Date: Immediate joiners to a maximum of 4 weeks’ notice preferred
Salary & Benefits: (Negotiable based on the expertise)
Important Note: Candidates outside the country can apply
 
Technologies and Skills Required: 
 
• 7-10 years of relevant experience
• General Technology experience (Application development or data or network) 
• Solid experience in Strategy Management and Digital Transformation 
• Develop or execute Digital Transformation strategy 
• Road map development  
• Project Management experience