Job Description

Our client is one of the leading companies in the field of Technology and SaaS platform. They are now looking for a Technical Account Manager to join them.

 Roles & Responsibilities 

• Develop and nurture an in-depth understanding of the product suite offered to clients.
• Work with different internal and external teams and stakeholders to streamline merchant on boarding.
• Establish and sustain strong relationships with clients and strive towards enhancing their overall operational and business performance.
• Work closely with Customer Support to facilitate issue resolution, identify patterns in operational challenges and drive measures for issue reduction.
• Coordinate and engage with multiple stakeholders within the client’s organization (IT, Marketing, Operations, etc.) as well as client partners (POS, aggregators) to address operational and business requirements.
• Facilitate discussions and drive for adoption of client's feature requirements; analyze and collaborate with internal and external teams with the aim to enhance client’s experience with the products and services offered.
• Contribute towards the team's functional growth and efficiency by identifying areas to streamline internal processes, contributing towards documentation and nurturing knowledge sharing.

 Preference 

• Expected date to join – ASAP

 Qualifications: 

• Over 2 years prior experience in Customer Success/Account Management/Strategy or Relationship Management 

• Strong language proficiency in English. Fluency in Arabic is a must.
• Passion for delivering customer success, with a strong interest in taking ownership, advocating for clients, and delivering long term value.
• Strong interpersonal skills and ability to collaborate and communicate with various cross-functional teams to provide business and tech solutions.